Privacy policy.

encore is operated by Encore Live Ltd, a company registered in England and Wales (company number 00000000), whose registered office is 12 Hanbury Street, London E1 6QR, United Kingdom. For the purposes of UK data protection law, we are the controller of the personal data described in this policy.

When you buy a ticket, the event organiser also receives some of your details so they can run the event. The organiser is a separate controller for that data and their own privacy policy applies.

Information you give us

• Your name, email address and, optionally, your phone number when you book.
• Account details such as your password (stored only as a secure hash) and preferences.
• Messages you send to our support team.

Information created when you use encore

• Your bookings, ticket references and entry scans.
• Events you save and the city you browse.
• Device, browser and approximate location derived from your IP address.

Payment information

Card payments are processed by our payment provider. We never see or store your full card number — we receive only a token, the card brand and the last four digits.

We never sell your personal data. We share it only with:

• Event organisers — your name, email and ticket details for the events you book.
• Service providers — hosting, payments, email delivery and customer support, under written data processing agreements.
• Authorities — where required by law or to protect the safety of attendees.

Where data is transferred outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement to keep it protected.

• Booking and transaction records: 6 years, to meet UK tax requirements.
• Account data: until you close your account, then deleted within 30 days.
• Support conversations: 2 years.
• Analytics data: aggregated or deleted after 14 months.

Under UK GDPR you have the right to:

• access a copy of your personal data;
• correct data that is inaccurate;
• ask us to delete your data, or restrict how we use it;
• object to processing based on legitimate interests, including direct marketing;
• receive your data in a portable format;
• withdraw consent at any time.

To exercise any of these rights, email privacy@encore.example. We respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.

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We may update this policy from time to time. When we make material changes, we will tell you by email or with a notice on the site before they take effect.