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Yes. Every price on encore includes VAT and all mandatory fees, from the event card through to checkout. You can expand the breakdown at any point to see how it is made up.

Most events allow up to 8 tickets per booking. Some organisers set a lower limit to keep tickets fair for fans.

Check your spam folder first. Your tickets are always available in My tickets, and you can resend the confirmation from there.

In My tickets, available from the top of every page. Show the QR code at the door — we recommend adding it to your phone's wallet before you leave home.

Where the organiser allows it, you can transfer individual tickets from the ticket page. Your friend receives their own code, and yours is cancelled.

Doors times are shown on every event page under the running order. Allow extra time for security at larger venues.

You receive a full refund, including fees, to your original payment method automatically. It usually appears within 5–10 working days.

Your tickets remain valid for the new date. If you can’t make it, you can request a refund within the window stated in our email.

Tickets are generally non-refundable once booked, but some organisers allow exchanges. You can also transfer your ticket to a friend. See our refund terms.

Email privacy@encore.example and we'll process your request within one month. Read more in our privacy policy.

Not yet. encore is currently a design preview — events are fictional, no payment is taken and demo tickets are not valid for entry.